Adding Actions to your chatbot

Your website chatbot can not only answer questions about your business or online store, but it can also perform a variety of tasks, for example:
  • Add an event in Google Calendar
  • Create a new contact in Hubspot CRM
  • Get order status from Airtable
 
 
notion image
 
 
Learn how to add Actions to your chatbot by integrating it with services like Zapier, Shopify, databases, or API endpoints specified using OpenAPI.
 
💡
We have recently rebranded this feature from ‘Skills’ to ‘Actions’. You may still notice instances of the old term used in our documentation.
 

Webhooks

Many services allow other apps connect to them using an endpoint. This approach is called a Webhook and is one of the easiest ways to start with very advanced workflows.
 
Webhooks
Webhooks
 

Native integrations

We created integrations that directly interact with services below to trigger actions and fetch data.
 
Shopify API Actions integration: order status and product search
Shopify API Actions integration: order status and product search
WooCommerce API integration: order status and product search
WooCommerce API integration: order status and product search
Zapier Actions: let your chatbot use 6000+ services
Zapier Actions: let your chatbot use 6000+ services
 

API

If you have your own backend or want to have more control over the integration - using our API Action is your best choice. Heads up: may require technical (eg. coding) skills.
 
REST API Actions
REST API Actions
What is OpenAPI?
What is OpenAPI?
How to make sure that the OpenAPI file is correct
How to make sure that the OpenAPI file is correct