Can the Chatwith bot accept file uploads from the users?Can the Chatwith bot respond to user inquiries with custom images or links?Do you offer live chat?Does it support other languages than English?Does Chatwith have an API I could use?Can I install Chatwith in my mobile app?How can I delete a chatbot?I try to sign up for Chatwith using a magic link, but it says “The link is no longer valid”Something does not work as expected, what do I do?Which model can I use for my chatbot?Can I get notified of new leads or conversations?
Can the Chatwith bot accept file uploads from the users?
At the moment the chatbot does not accept file uploads from users yet. We are working on allowing file uploads soon.
Can the Chatwith bot respond to user inquiries with custom images or links?
Yes! As long as the resources (links, images etc) are included in your knowledge sources or returned by an Action, the chatbot can attach the links, files, and even embed images in the chat. You can use Markdown, too.
Do you offer live chat?
Our goal is to reduce the workload on customer-facing teams. Our chatbots are designed to answer almost all customer questions, therefore removing the need for supporting a live chat functionality. You can instruct the chatbot to escalate to human supervisor if faced with queries it does not know an answer to.
Does it support other languages than English?
Yes! Chatwith chatbots can use any language your customers use, regardless of the language used in your source of knowledge.
Does Chatwith have an API I could use?
Yes, we offer a dedicated API on our paid plans. You can get familiar with the documentation here: https://api-docs.chatwith.tools/
Can I install Chatwith in my mobile app?
No, currently Chatwith embeds are meant to be installed on websites. That said, the embeds work very well on mobile websites (they are responsive). Moreover, you can also send & access the chatbot using a simple link. This makes it possible to embed it inside eg. a WebView in a mobile app.
How can I delete a chatbot?
To delete one of your chatbots, please navigate to the ‘Settings’ and then ‘Danger Zone’ section in your dashboard: https://chatwith.tools/app/settings/danger
I try to sign up for Chatwith using a magic link, but it says “The link is no longer valid”
Please check if your email provider or app has any security features that may affect links in emails. We have received reports of antivirus software or Microsoft 365 Enterprise “SafeLinks” features changing the links or “clicking them” and rendering them unusable (learn more here and here)
Something does not work as expected, what do I do?
Sorry to hear that you’re having trouble using Chatwith! Please check our system status at https://status.chatwith.tools to learn if there is a known incident affecting our infrastructure. If the issue persists or is of different kind, please reach out to our team at support@chatwith.tools - they will be able to provide help with your case!
Which model can I use for my chatbot?
You can choose between most advanced AI models available on the market today: GPT-3.5 Turbo, GPT-4 and GPT-4 Turbo from OpenAI and Claude Sonnet 3.5 from Anthropic. The option to switch between different models is available in the chatbot settings in the Chatwith dashboard.
Can I get notified of new leads or conversations?
Yes, by default we’re sending weekly conversation reports for each of your chatbots. You can choose to receive them more often and even get raw JSON sent to your Webhook. Learn more here.