Founder of Chatwith
How to improve your custom ChatGPT chatbot responses
So you've got a chatbot. Cool! But let's be real, fresh-off-the-press chatbot doesn't always give the perfect response. You might find your chatbot giving answers that are a bit off, or a tad too wordy. Fine-tuning your chatbot's responses can feel like a Herculean task, especially if you're not a machine learning expert.
Why fine-tuning your custom ChatGPT chatbot is important
Before we dive into the "how", let's talk about why you should even bother with fine-tuning:
- Accuracy: You want your chatbot to provide the best answers, not just any answers.
- User Experience: A well-tuned chatbot makes for a smoother, more enjoyable user experience.
- Business Goals: Whether it's lead generation or customer support, a fine-tuned chatbot aligns better with your objectives.
The challenge of fine-tuning chatbots
Some chatbot-builder platforms offer a way to control the way your chatbot answers, but it's often buried in a maze of options and settings. You'll need to create intents, long chains of "if this then that" or even worse - whole graphs of different paths the conversation can go. It's a process, and it's not just about feeding the bot a new answer; it's about retraining the whole model to understand the context better. Sounds like a lot, right?
Fine-tuning your custom ChatGPT chatbot in Chatwith
If you're using Chatwith, fine-tuning your AI chatbot is as straightforward as it gets. Here's how:
- Go to the Dashboard: Log in and head over to the Conversations section.
- Pick a Conversation: Find a question where you think the chatbot could've done better.
- Click "Refine Answer": It's right there under the chatbot's response.
- Update and Save: Type in the answer you'd prefer, hit Save, and you're done.
That's it. No digging through settings, no complex retraining. Your chatbot will now use this refined answer for similar questions. You can even manage all your refinements in a dedicated section, called... exactly, Refinements!
Check our Help Center guide to learn more about using Chatwith Refinements.
General tips
If you're not on Chatwith or just want some general advice, here are two tips for making sure your chatbot gives the best replies:
- Review: Regularly review the questions and answers to identify gaps. Checking your chatbot conversation log is a great way to not only improve the chatbot itself, but also learn what your website visitors want to know about your business!
- Iterate: Fine-tuning is not a one-time task. Keep iterating to make your chatbot smarter. This is especially true if your business evolves - for example, make sure your chatbot is up to date with the new features.
Wrapping up
Fine-tuning a chatbot can be a daunting task, but it doesn't have to be. With Chatwith, it's a walk in the park. So go ahead, make your chatbot the best it can be. Your users will thank you.
More from our blog
Automate customer support using a chatbot with integrations
Automate your business. Go beyond Q&A by connecting your custom ChatGPT chatbot to 6000+ services for tasks like scheduling events, CRM updates, and more.
Practical ways to use ChatGPT in business (Chat GPT AI)
Getting started with AI can be easy. Let's learn about the use cases for Chat GPT, and how to leverage this chatbot to optimize your small business.